Map Location Help

When accessing Maps on a mobile browser, you may receive an error message saying that your location cannot be determined.

To troubleshoot this error:

• Make sure your device is connected to a network.
• Check your device location permissions.

Allow location access

For Safari (iOS):

From your Home screen, go to Settings > General > Reset
Select Reset Location Warnings
Note: This will reset your location warnings for all sites and applications.
 

For Browser (Android):

Go to Menu > More > Settings
In Settings, go to Website settings > Google Maps Mini > Clear location settings

 

Enable location services on your phone

For Apple devices:

Go to Settings > General > Location Services
Make sure Location Services is switched to On.

For Android devices:

Go to Menu > Settings > Location & security.
Make sure Use wireless networks is checked.